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FileZilla

Free client for Windows, macOS and Linux.

1. Open File > Site Manager and select New site.
2. Set Protocol to SFTP - SSH File Transfer Protocol, Host to sftp.getsftp.com and Port to 22.
3. Set Logon Type to Key file, enter your username and choose your private key. FileZilla may offer to convert the key; accept.
4. Select Connect. On first connect, compare the host key fingerprint with the one in the portal before you trust it.

FTPS settings

For FTPS instead: set Protocol to FTP - File Transfer Protocol, Encryption to Require explicit FTP over TLS, Port to 21 and Logon Type to Normal, with your password. In Transfer Settings, choose Passive mode.

FTPS has no SSH key authentication, so FTPS logins always use a password. An organization admin must allow passwords for your organization and set one for your login. Prefer SFTP with an SSH key when your system supports it.

File times and permissions

FileZilla's option to preserve the timestamps of transferred files has no effect on uploads here: files keep their upload time.

Files keep the time they were uploaded, and the server has no Unix file permissions. Over SFTP, a client that sets a file's time or permissions after an upload gets a success reply and nothing changes; over FTPS the same holds for the time. Who can read or change files is set by your organization in the portal.

Verify the server on first connect: compare the host key fingerprint your client shows with the one in the portal under Get started, step Connect. If they differ, do not continue and contact [email protected].